John Lewis rescues Floor Room customers
August 27, 2024
John Lewis has stepped in to refund customers of The Floor Room, the store groups' 34 up-market flooring concession that went into administration earlier this month.
Founded only last year, The Floor Room, depended on its sister company Carpetright for much of its operations. Carpetright went into adminstration in July, closing more than 200 stores, and The Floor Room couldn't carry on without them.
John Lewis posted a message on its website at the time: "The Floor Room is not owned by John Lewis, but we're working with urgency to understand what this means for their customers. We know that this will be concerning if you've already placed an order. If you have, be assured that we'll do everything we can to help and support you."
Now John Lewis has agreed to provide a refund to any customers than are out of pocket, provided they have first tried to recover their losses through their credit card company if that is how they paid. Customers will also have to have submitted the "proof of debt" paperwork to administrators PwC.
Customers of the one independent Floor Room outlet in central London aren't so lucky – the John Lewis refund does not cover them.
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