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karen.oriordan@kick-startpublishing.co.uk
Real-time, onsite expertise
November 17, 2020
Flooring contractors using products from F. Ball and Co. Ltd. can now receive on-the-spot site assessments and answers to their questions via video calls. Using mobile and tablet apps, the company’s technical experts can instantly advise the best course of action for specific flooring projects without delay.
The subfloor preparation products and adhesives manufacturer is offering virtual site visits facilitated by apps including WhatsApp, Facebook Messenger and Zoom. Having arranged a video call with F. Ball’s Technical Service Department, contractors can guide a Technical Service Officer around site and receive expert instruction on the high performance products needed to achieve the best results.
For questions where a visual brief is not required, F. Ball’s Technical Service Department continue to resolve queries by phone, email and submission form on the F. Ball website, during normal office hours, also helping the flooring trade to meet the highest industry standards while maintaining social distancing requirements.
The option for video calls has been well received by the flooring trade. Ken Appleby, Managing Director at Frome Carpet and Flooring, one of those who has already benefitted from the service, said: “We’ve been in the trade for over 40 years, and we thought we’d seen everything, but recently we had to refurbish a subfloor which had a coating that we didn’t recognise, likely applied by a builder. It took just a quick video call for F. Ball to advise nothing would bond to it and it would need to be mechanically removed. We were very happy with the diagnosis, which allowed us to progress the project without further delay.”
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FEATURED ARTICLES
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BUSINESS NEWS
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Kellars, which describes itself as the largest independent flooring wholesaler in the UK, saw another year of “substantial growth” to July 2024, according to its strategic report for the period. With six depots across the UK and a team of more than 100, the company has reportedly grown at a “rapid rate,” with the year leading up to July 2024 seeing a dramatic rise.
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