Face masks are now required to be worn by customers in shops from July 24 and staff can refuse to admit those don't.
Customers who do not wear masks are subject to a £100 fine and according to the latest government guidelines, staff are encouraged to “take reasonable steps to promote compliance with the law” and can refuse entry to people who do not have a valid exemption under the rules.
But it is the customer’s responsibility to wear a face covering – not the retailer's obligation to enforce the rule.
“Retailers are doing all they can to support necessary safety regulations and will play their role in communicating and encouraging the Government’s new policy on face coverings,“ says Tom Ironside of the British Retail Consortium,
"While enforcement of this policy will be handled by the police, the ultimate responsibility remains with customers who must ensure that they wear a face covering when going into stores. Our shopping experience is changing, and we ask customers to be respectful,” he said.
Exemptions to mask wearing include children under 11, people with breathing problems and anyone who cannot put on, wear or remove a face covering because of a physical or mental illness or impairment or disability.
The Government defines a face covering as something which safely covers the nose and mouth. It can be reusable or single-use face coverings. Shoppers may also use a scarf, bandana, religious garment or hand-made cloth covering but these must securely fit round the side of the face.
Shop workers are not
required to wear masks but many flooring retailers are likely to use face masks when consulting directly with customers in their store and during in-store appointments to avoid any embarrassment about the inconsistency of who wears a covering.
The use of masks inside customers homes for estimates and installations is still considered desirable to reassure consumers that work will be undertaken safely.
For the the latest Government guidance,
click here.
For The Stocklists Covid-19 guidance page,
click here.